Park Rules

We are human friendly!

We want everyone to have an enjoyable stay, before your arrival kindly make yourself familiar with our Park Rules & Regulations.

Noise & Behaviour

Please respect your neighbours, noise is be kept at a minimum between 10pm & 8am. Excessive noise and rowdy parties will not be tolerated. All residents at all times, must not be involved in any acts of serious violence or any dangerous, abusive, threatening, behaviour. Any such behaviour will not be tolerated and could result in immediate eviction.

Refund Policy

OFF PEAK

All booking dates can be amended at no charge.

If a reservation is cancelled with more than two days’ notice a full refund will be provided less a $25.00 administration fee.

If the reservation is cancelled with less than two days’ notice before the arrival date then no refunds will be provided, however the full amount will be transferred into a guest account that can be used as a credit against future booking – valid for 3 years.

PEAK PERIODS

During Peak periods reservations will not be refunded with less than fourteen days’ notice before arrival date. Cancellations with more than fourteen days’ notice will be provided a full refund less a $25.00 administration fee. Alternatively, the full amount (wavering the cancellation fee) can be transferred into the Guest Account to be used as a credit against a future booking – valid for 3 years.

Guests & Visitors

Guests are responsible for their visitors whilst in the park, especially regarding noise and the parking of their cars in the correct places. The number of overnight guests must not exceed the number stated at check-in. Additional fees may apply for excess guests not notified at check-in. All guest must sign-in to reception before entering the park.

Speed Limit

8 KM/H is the Speed Limit. Speeding poses a real danger to Park Residents and Guests, especially to small children in the park. Speeding will not be tolerated under any circumstances.

Animals

Pets are welcome, please refer to our comprehensive pet policy agreement outlining all rules and regulations regarding pets as guests in the park.

Sites

All sites are to be kept clean and tidy at all times. Please ensure that the entire caravan, tent, vehicle and all annexes and guy ropes are within the boundaries of your site.

Check-in / Check-out

All sites and on-site accommodation are to be vacated by 10.00 am and left in a satisfactory clean and tidy state. Departure after this time may result in additional fees. Check-in time is 2pm

Long Term Residency

No person is permitted to make the Pine Country Caravan Park their principal place of residence without written permission from the Park Owner.

Gardens & Trees

We endeavour to create an attractive environment for our guests and ask you to respect the young trees and garden beds. It is forbidden for children to climb in any trees within the park, both for safety reasons and to protect the trees.

Cooking

A Camp Kitchen and Free Gas BBQ’s are available to all park residents. No cooking fat is to be poured down sinks as this will cause blocked drains. Please wrap food scraps before placing into the general waste bins.

Rubbish

We ask that all general rubbish to be bagged and placed in bins provided. We as a park are consciously trying to reduce our waste, we ask all our guests to actively sort their general waste into the appropriate recycling bins provided around the park.

Damage

Any Damage, breakage or loss of furniture, furnishings, equipment, locks or keys is to be reported to management at the time of incident, damages and replacement costs will be charged to the guest.

Cars

Site fees include parking for one car or one motor cycle. Visitor’s cars must be parked at the visitor’s car park located opposite the office or outside the park on Kilsby Road.

Amenities

A coin-operated laundry is situated at the Main Amenities Block. Children under the age of 10 years are to be accompanied to the shower or toilet by an Adult. Please be courteous of other guests and leave the amenities in a clean and tidy state.

Playground

A playground is located near the Camp Toilet Block. The playground is for the use of children under the age of twelve. Children must be supervised by an adult at all times.

Please Note:

Late Arrivals/Early Departures

We’re unable to offer refunds for either late arrivals or early departures.

Site & Cabin Requests

All requests & preferences are taken into consideration however cannot be guaranteed.

Re-Allocation

We reserve the right to move bookings to different allocations within the Park.

Download Park Rules

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