We are human friendly!
We want everyone to have an enjoyable stay, before your arrival kindly make yourself familiar with our Park Rules & Regulations.
Noise & Behaviour
Please respect your neighbours, noise is be kept at a minimum between 10pm & 8am. Excessive noise and rowdy parties will not be tolerated. All residents at all times, must not be involved in any acts of serious violence or any dangerous, abusive, threatening, behaviour. Any such behaviour will not be tolerated and could result in immediate eviction.
Cancellation and Refund Policy
All booking dates can be amended at no charge.
If a reservation is cancelled with more than fourteen days notice prior to arrival date then a refund will be given less a $25.00 administration fee.
If the reservation is cancelled with fourteen days or less notice before date of arrival then no refund will be given, however the balance will be transferred into a guest account within our system for the guest to use as a credit upon their next booking.
Guest account credits are valid for 3 years and are non-transferrable.
If the new balance is less than the credit total, no money will be refunded, balance will remain in the guest account for the remaining validity.
No refunds are given for early departure and no shows.
Unfortunately, COVID outbreaks are no longer viewed as an unforeseen circumstance, our refund policy applies to all cancellations due to COVID restrictions and implications including border closures. Please take this into consideration before making your booking.
We advise all guests to take-out personal travel insurance.
Guests & Visitors
Guests are responsible for their visitors whilst in the park, especially regarding noise and the parking of their cars in the correct places. The number of overnight guests must not exceed the number stated at check-in. Additional fees may apply for excess guests not notified at check-in. All guests must sign-in to reception before entering the park.
8 KM/H is the Speed Limit. Speeding poses a real danger to Park Residents and Guests, especially to small children in the park. Speeding will not be tolerated under any circumstances.
Pets are welcome, please refer to our comprehensive pet policy agreement outlining all rules and regulations regarding pets as guests in the park.
All sites are to be kept clean and tidy at all times. Please ensure that the entire caravan, tent, vehicle and all annexes and guy ropes are within the boundaries of your site.
Check-in / Check-out
All sites and on-site accommodation are to be vacated by 10.00 am and left in a satisfactory clean and tidy state. Departure after this time may result in additional fees. Check-in time is 2pm
Long Term Residency
No person is permitted to make the Pine Country Caravan Park their principal place of residence without written permission from the Park Owner.
Gardens & Trees
We endeavour to create an attractive environment for our guests and ask you to respect the young trees and garden beds. It is forbidden for children to climb in any trees within the park, both for safety reasons and to protect the trees.
A Camp Kitchen and Free Gas BBQ’s are available to all park residents. No cooking fat is to be poured down sinks as this will cause blocked drains. Please wrap food scraps before placing into the general waste bins.
We ask that all general rubbish to be bagged and placed in bins provided. We as a park are consciously trying to reduce our waste, we ask all our guests to actively sort their general waste into the appropriate recycling bins provided around the park.
Any damage, breakage or loss of furniture, furnishings, equipment, locks or keys is to be reported to management at the time of incident, damages and replacement costs will be charged to the guest.
Site fees include parking for one car or one motor cycle. Visitor’s cars must be parked at the visitor’s car park located opposite the office or outside the park on Kilsby Road.
A coin-operated laundry is situated at the Main Amenities Block. Children under the age of 10 years are to be accompanied to the shower or toilet by an Adult. Please be courteous of other guests and leave the amenities in a clean and tidy state.
A playground is located near the Camp Toilet Block. The playground is for the use of children under the age of twelve. Children must be supervised by an adult at all times.
Late Arrivals/Early Departures
We’re unable to offer refunds for either late arrivals or early departures.
Site & Cabin Requests
All requests & preferences are taken into consideration however cannot be guaranteed.
We reserve the right to move bookings to different allocations within the Park.